Legal

Privacy policy

Last updated: 28 October 2026

Multi House Services ("we", "us") is a carpentry and handyman business based in Hope Island, Queensland. This policy explains what personal information we collect, why, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Enquiry details: your name, phone number, email, suburb and job description when you use our quote form, call, text or email us.
• Job details: your address, photos of the job and quote or invoice records once you book work with us.
• Website usage: if you accept cookies, pages visited, device and browser type, approximate location and how you arrived (for example from a Google ad).

Why we collect it

We use your information to reply to your enquiry, prepare quotes, schedule and carry out work, invoice, provide warranty support and meet our legal and tax obligations. We use website usage data to see which pages help people and to measure our Google Ads.

Cookies and analytics

Our website uses essential cookies to work properly. With your consent, we also use:

• Google Analytics, to understand how visitors use the site.
• Google Ads conversion tracking, to measure whether our ads lead to calls and enquiries. This may use advertising cookies.

These cookies stay off until you choose "Accept" in our cookie banner. You can change your choice at any time with cookie settings. Google's use of this data is described in How Google uses information from sites that use its services. You can opt out of personalised Google ads at Google Ad Settings.

Who we share it with

We don't sell your personal information. We share it only where needed to run the business: our email and website hosting providers, accounting software, Google (for analytics and ads, if you consent), and suppliers or subcontractors when needed for your job. Some of these providers may store data outside Australia, including in the United States. We also share information where the law requires it.

How we keep it secure

We store information with reputable providers that protect it with passwords and encryption, and we keep it only as long as we need it for the purposes above or as the law requires (for example, tax records).

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by contacting us:

multihouseservices@gmail.com · 0410 442 503

We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.